Before You Begin

Student Account Statuses

Account statuses may change automatically (based on attendance and progress) or manually by staff members. Below is a detailed overview of each status and its meaning.

Pre-Registered
Students who register via the online registration form are assigned a Pre-Registered status in T360. This status remains until a staff member verifies the student’s information and manually updates it to Registered.

Registered
This is the default status when a student account is created in T360. It indicates that the student’s information exists in the system but they have not yet attended any sessions. Upon the student’s first login to TUMO World, the status automatically changes to Active.

Active
Indicates that the student is currently participating normally in self-learning sessions and workshops, without any scheduled absences according to center policies.

Freeze
This status is assigned automatically when a student has been absent for four consecutive weeks (may vary depending on center-specific rules).

• The student’s regular schedule and individual coach remain unchanged.

• Upon returning to TUMO World, the status automatically reverts to Active without manual intervention.

Pre-Closed
This status can be assigned either automatically or manually. It is triggered when a student has been absent for eight or more consecutive weeks (rules may vary by center).

• When returning, the student cannot reactivate the account through login alone; a coach must manually change the status to Active in T360.

• The student’s schedule and coach remain unchanged.

Closed

This status is manually assigned by staff when a student decides to discontinue their studies during the onboarding phase, and has not attended any workshops or learning labs.

• The student loses their individual coach and regular schedule.
  ⚠️ Important: Parents must be informed prior to closing the account, as the student will no longer be able to participate in TUMO afterwards.

Alumni
Students who have successfully completed TUMO.

• They do not participate in self-learning sessions.

• They may participate in Special Workshops.

• Their regular schedule and coach are removed.

Suspended
Manually assigned to students who are temporarily unable to attend due to:

• Being away from the city/country

• Illness or other valid reasons preventing attendance

• Absences are still recorded but marked as Excused or may not be counted against the student, depending on center policy.

Handling Most Common Issues 

No other frequent issues have been detected with this workflow. If You detect a problem, please apply to TUMO Product support.